Accessing My Health Record

Healthcare provider access 

Once the practice is registered and connected, you can access My Health Record in two ways: 

Via a clinical information system 

The System Operator of the My Health Record system is the Australian Digital Health Agency (the Agency). Authorised healthcare providers can access My Health Record via clinical information software that conforms to the requirements of the Agency. A full list of conformant software products is available on the Agency website. Using a conformant clinical information  system to access a patient’s My Health Record allows an authorised healthcare provider to both view the record and upload documents to it.  

Via the National Provider Portal (NPP) 

Authorised healthcare providers can view a patient’s My Health Record without conformant clinical information system software by using the National Provider Portal. Healthcare providers cannot upload documents to a My Health Record using the National Provider Portal. Where possible, it is recommended that My Health Record is accessed via your clinical information system, as it does not require an additional log in and is a better user experience.    

Healthcare consumer access 

Access via the myGov platform  

Consumers can access their My Health Record through their myGov account, which is supported with a secure username and password.  

Access via a mobile app  

There are several mobile apps consumers can use to access their My Health Record. A list of approved apps is available on the Agency’s website.