If you have any issues with VCF Connect including:

  • registration ID not working
  • registration email lost
  • system not working
  • unable to claim a current service or site currently listed on the VCF
  • updates not appearing in the VCF after 2 hours
  • general comments and feedback.




Information required:

  • details of the problem
  • your contact details including an email address and telephone number.


Response time:

  • 24 hours.


If your practices online appointment booking link isn’t working or is not displaying:

  • you may be using an incompatible online booking system
  • the booking system URL may be incorrect.


Who to contact:

  • contact your online booking provider directly.


Other Toolkits

The Royal Australian College of General Practitioners acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land and sea in which we live and work, we recognise their continuing connection to land, sea and culture and pay our respects to Elders past, present and future.